Returns policy
Kindly note that due to the nature of our products, we cannot accept returns or exchanges unless the item purchased is defective.
FAULTY ITEMS
In the case of a product broken during transportation, please send a photo proof to info@fueguia.com. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Items cannot be exchanged or refunded at our stores.
*In case of return, Fueguia 1833 is not responsible of Customs duties and taxes of importation, and these cannot be refunded by Fueguia 1833.
DELIVERY ZONES
We ship to the following EU countries (Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the UK).
LEAD TIMES
Orders are shipped 2-4 working days following the day the order was placed.
*Please note that orders placed after 13:00 (CET) will be processed from the first following working day.
Delivery takes 2-12 working days after the shipping confirmation has been sent. If you have any question about your order, contact our customer care info@fueguia.com